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Returns & Refunds

Sealed products must be returned unopened and in the same condition unless faulty or incorrectly supplied.

Single cards must be returned in the same condition as received.

Customers should contact us before returning any item.

FAQs

How do I cancel?

Contact us quickly; cancellations depend on shipment status.

What about returns?

Please email with your order number, name, reason, and photos.

Can I return opened sealed products?

Sealed products must be unopened and in original condition unless faulty or incorrect.

How to handle damaged items?

Contact us with order details and photos promptly.

Who pays return shipping?

Depends on reason; contact us before returning items.

At ASOKE LIMITED, we want customers to shop with confidence. If you have an issue with your order, please contact us at asokelimited@gmail.com.

1. Order Cancellation

Customers should contact us as soon as possible if they want to cancel an order. If the order has not yet been dispatched, we will try to cancel it and issue a refund. If the order has already been dispatched, the customer may need to follow the returns process.

2. Returns

Customers should contact us before returning any item. Return requests should include:

  • Order number

  • Customer name

  • Reason for return

  • Photos of the item, if relevant

3. Return Condition

Returned items must be in the same condition as received. Single cards must be returned in the same condition as originally supplied. Sealed products must remain unopened and in their original sealed condition unless the item is faulty or incorrectly supplied.

4. Sealed Products

Sealed products include booster boxes, sealed packs, sealed collections, sealed tins and other unopened products. If a sealed product has been opened, damaged, altered or tampered with after delivery, it may not be eligible for return unless faulty or incorrectly supplied.

5. Single Cards

Single cards are condition-sensitive collectible items. Customers should review all photos, condition notes and product details before purchase. Returned single cards must be protected properly during return shipping to avoid damage.

6. Damaged, Faulty or Incorrect Items

If an item arrives damaged, faulty or incorrect, customers should contact us as soon as possible at asokelimited@gmail.com. Customers should provide:

  • Order number

  • Photos of the item

  • Photos of the packaging

  • Description of the issue

We will review the case and advise whether a refund, replacement or return is appropriate.

7. Refunds

Approved refunds will be processed to the original payment method. Refund processing time may depend on the payment provider or bank. Delivery charges and return postage rules should be clearly stated depending on the reason for return.

8. Return Shipping

Customers should not return items without contacting us first. The return shipping responsibility depends on the reason for return. If the item is faulty or incorrectly supplied, ASOKE LIMITED should provide further instructions. If the customer changes their mind, the customer may be responsible for return postage unless otherwise stated.

Returns & Refunds